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1.Shipping Policy :
Shipping Time: The time it takes for an order to be prepared may vary depending on the complexity of the garment, typically taking one to one and a half months. If expedited shipping is needed, please communicate in advance.
Shipping Duration: Within the UK, shipping usually takes 3-5 business days, and internationally it may take 8-10 business days.
Global Free Shipping
Customs Duties: Buyers are responsible for any customs duties in their respective markets.
2.Return and Exchange Policy :
Due to the nature of custom-made products, returns and exchanges are not accepted. However, adjustments can be made free of charge if issues are reported within one week of receiving the goods.
Customers should follow these steps:
Contact via email (yaxinlu163@outlook.com).Provide necessary information such as order number and photos.Automated returns within the system are not allowed.
Shipping fees for adjustments depend on the situation. If the issue is related to color or fabric dissatisfaction, customers are responsible because such details are confirmed with the customer before customization.Changing the shipping address requires contacting customer service to confirm the return address. Refunds due to changes in purchase preferences after receiving the product are not allowed.
3.Privacy Policy :
Personal Information Collection: We collect personal information such as credit card numbers on secure SSL-protected pages.
No Sale of Contact Information: We do not sell user contact information.
Consent for Advertising: We will not use users' personal information or images for advertising purposes without their consent. Our website does not primarily collect personal information.
Restrictions on Incentives: We do not provide free gifts or incentives, except for marketing purposes when users make purchases.
Primary Data Collection: Our website does not primarily collect users' personal information.
4.Contact Information :
Working Hours: 24/7
Phone Number: +447536140183
Email: yaxinlu163@outlook.com